Shipping Policy
Shipping Policy
Order Processing:
Orders are processed within 1â5 business days after payment is confirmed. Processing time may vary depending on product availability and warehouse workload.
Shipping Time:
Most products are shipped directly from our trusted suppliers. Shipping times vary by country but generally range from 7 to 20 business days.
You will receive tracking information once your order is shipped.
Shipping Providers:
We work with reliable logistics partners and third-party warehouses to deliver orders globally.
Discreet Packaging:
All orders are shipped in plain, unmarked packaging to protect your privacy.
Delays & Responsibility:
Shipping delays may occur due to customs, weather, or carrier issues. While we do our best to ensure smooth delivery, we are not responsible for delays caused by third-party logistics services.
Import Duties & Taxes:
Customers are responsible for any applicable customs fees or local taxes charged by their country.
Return Policy
Due to the intimate nature of our products and hygiene concerns, we do not accept returns on opened or used items.
However, we will offer replacements or refunds in the following cases:
You received the wrong product
The product was damaged during shipping
The product is defective
What to do:
Please email us within 7 days of receiving your item at support@passiontoystore.com with:
Your order number
A brief description of the issue
Photo or video proof (if applicable)
We will do our best to resolve the issue promptly, including offering a replacement or refund if approved.
Refunds
Refunds are processed to the original payment method once the issue is verified. In some cases, we may not require you to return the item.
Note: Refunds are not issued for:
Customer mistakes in order (wrong size/color selected)
Items delayed due to customs or local delivery issues
Orders returned without prior authorization
â Questions?
For shipping or return-related inquiries, please contact us:
ð§ support@passiontoystore.com